Support

Help with SmarterBay for Metro Motor

SmarterBay (app.metromotor.com) is an internal tool operated by Metro Motor for its employees. Shop technicians use it to record vehicle inspection videos, which are analyzed and assembled into a finished video for the vehicle's owner.

Getting help

For account access, sign-in problems, or shop-specific questions, please contact your shop administrator or manager. They can create or update your account and assist with day-to-day use of the app.

For anything else — including questions about the app or requests we can't resolve at the shop level — email us at admin@metromotor.com. We typically respond within one business day.

Frequently asked questions

How do I sign in?

Open the app and enter the email address and password provided by your shop administrator. If you don't have an account yet, ask your shop administrator to invite you.

I forgot my password. What do I do?

On the sign-in screen, tap "Forgot password?" and enter your email address. If an account exists for that email, you'll receive a link to reset your password. If you don't receive it, contact your shop administrator.

What does the app do?

You record a short video of a vehicle concern. The app analyzes it, adds captions, matches it to relevant educational content, and produces a finished video your shop can share with the vehicle's owner.

Why does the app use my camera and microphone?

The camera and microphone are used only while you are actively recording an inspection video, so you can capture and narrate the concern. They are not used at any other time.

How do notifications work?

If you enable notifications, the app lets you know when a video you submitted has finished processing. You can turn notifications on or off in your device settings at any time.

Contact

Email admin@metromotor.com and we'll be glad to help.

See also our Privacy Policy.