Privacy Policy

Last updated: June 14, 2026

Who we are

SmarterBay (app.metromotor.com) is an internal tool operated by Metro Motor for its employees. It processes vehicle inspection videos recorded by shop technicians.

Information we collect

Account information (name, email address, shop assignment), inspection videos and related vehicle information you record or upload, and device push notification tokens if you enable notifications in the mobile app.

How we use it

Inspection videos are analyzed to identify the vehicle concern, matched to educational content, captioned, and assembled into a finished video for the vehicle's owner. Account data is used solely to operate the service. We do not sell personal information or use it for advertising.

Camera and microphone

The mobile app uses your device's camera and microphone only while you are recording an inspection video. Recordings are uploaded to our storage provider and shared with the vehicle's owner by your shop.

Service providers

We share data only with vendors that process it on our behalf to operate the service, never for their own purposes:

• Google (Gemini AI) — analyzes inspection videos to identify the vehicle concern.
• Deepgram — transcribes audio to generate captions.
• DeepL — translates captions (e.g., into Spanish).
• DigitalOcean — stores videos and related files.
• Google (Firebase Cloud Messaging) — delivers push notifications to your device; receives your device's notification token.
• Twilio SendGrid — sends transactional email (e.g., account and notification emails).

Data retention and deletion

Videos and account data are retained while your organization uses the service. To request deletion of your data, contact your shop administrator or email admin@metromotor.com.

Contact

Questions about this policy: admin@metromotor.com.

Need help using the app? Visit Support.